A DELICIOUS NEW BEGINNING
Godiva announces its decadent new web site, designed by Fry.
HELP IS ONLY A TWEET AWAY
Monica Schrager demonstrates how Twitter has become a new medium for customer service.
EMAIL IS DEAD. LONG LIVE EMAIL.
Dayna Bateman discusses social networking’s impact on the use of email.
ONE SIZE NO LONGER FITS ALL
Dave Fry writes about the evolution of the e-commerce platform.